These Terms of Service (“Terms”) apply to the purchase and delivery of the Instagram Followers to Klaviyo Subscribers Automation Service (“Service”). By purchasing this Service, you (“the Client”) agree to be bound by these Terms.

1. Scope of Services

The Service is a one-off setup and configuration service delivered using Klaviyo’s Instagram Comment and/or Direct Message Opt-In functionality.

Unless otherwise stated in writing, the Service includes:

• Configuration of Instagram Comment and/or DM Opt-In within Klaviyo

• Keyword strategy, setup, and implementation

• Compliance-friendly email and/or SMS capture copy

• Creation of relevant segments for Instagram opt-ins

• End-to-end testing of the automation

• A handover document explaining how to use and maximise the automation

The Service does not include:

• Ongoing management or optimisation

• Content creation for Instagram posts or stories

• Ongoing email or SMS campaign management

• Legal compliance advice beyond standard opt-in best practices

Any work outside the scope listed above will require a separate agreement and may incur additional fees.

2. Payment & Refunds

• Full payment is required in advance of work commencing.

• Once work has begun, all payments are non-refundable.

• Work is deemed to have begun once access to Klaviyo has been provided.

• Prices are exclusive of VAT unless otherwise stated.

3. Client Responsibilities

To enable delivery of the Service, the Client agrees to:

• Provide timely access to Klaviyo and the connected Instagram account

• Ensure they have the legal right and permission to collect email and/or SMS subscribers

• Review and approve keywords and copy where required

• Respond to requests for information within a reasonable timeframe

Delays in providing access or information may result in delayed delivery timelines.

4. No Performance Guarantees

While the Service is designed to support list growth and improve the likelihood of email and SMS revenue generation, no specific results or performance outcomes are guaranteed.

Subscriber growth, engagement, and revenue depend on factors including (but not limited to):

• Audience behaviour

• Content strategy

• Frequency of use

• Broader marketing efforts

The Client acknowledges that purchasing this Service does not guarantee increased revenue or subscriber numbers.

5. Limitation of Liability

To the fullest extent permitted by law:

• The Service is provided “as is”

• Liability is limited to the total amount paid for the Service

• We shall not be liable for any indirect, incidental, or consequential losses, including loss of revenue, data, or profits

Nothing in these Terms excludes liability for fraud or any liability that cannot be excluded under UK law.

6. Intellectual Property

• All templates, workflows, copy frameworks, and documentation created as part of the Service remain our intellectual property until full payment has been received.

• Upon full payment, the Client is granted a non-exclusive, non-transferable licence to use the materials for their own business.

• The Client may not resell, redistribute, or share the materials with third parties without written permission.

7. Confidentiality & GDPR

• All information shared by the Client, including access to Klaviyo accounts, Instagram accounts, customer data, and business information, will be treated as strictly confidential.

• We will not access, use, or share Client data beyond what is required to deliver the Service.

• The Client & Service Provider confirms that they are compliant with GDPR and applicable data protection laws and have lawful grounds to collect and process email and SMS data.

• Any access provided will be used solely for the purposes of delivering the Service and can be revoked by the Client upon completion.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

By purchasing this service, you confirm that you have read, understood, and agreed to these Terms of Service.